: Monitor and evaluate/assess agents performance concerning the quality:of:service offer through all channels. : Provide clear insight into performance drivers
: Responsible of case management and managing Contact Center Operations team to provide services to customers via Telephone. : Oversee Contact Center
: Monitor and evaluate/assess agents performance concerning the quality:of:service offer through all channels. : Provide clear insight into performance drivers
JOB PURPOSE: This role is responsible for leading, developing, inspiring and coaching Contact Center Operations, Quality Assurance and Capability and